Legal

Privacy Policy

Last updated: April 23, 2026

Mylite ("we", "us", or "our") operates an AI-powered voice receptionist service for home service businesses. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using Mylite, you agree to the practices described here.

1. Information We Collect

Account & Business Information

When you sign up, we collect your name, email address, business name, phone number, and service area. This information is used to create and manage your account.

Call Data

Our service processes inbound phone calls on your behalf. This includes caller phone numbers, call timestamps, call duration, AI-generated transcripts, and call outcome classifications. Recordings are not stored by Mylite directly but may be processed by our telephony provider Retell AI.

Appointment & Scheduling Data

We receive appointment data from Calendly when callers book through your AI agent, including caller-provided contact details and scheduled times.

Payment Information

Billing is handled by Stripe. We do not store credit card numbers or full payment details. We retain billing records such as subscription status, plan type, and transaction history.

Usage & Analytics Data

We collect product analytics (page views, feature interactions) via PostHog to improve our service. This data is pseudonymous and linked to your account ID.

Google Business Data

If you connect your Google Business profile, we periodically retrieve your public reviews via the Google Places API to surface them in your dashboard.

2. How We Use Your Information

  • Service delivery — to provision your AI agent, forward calls, send follow-up messages, and book appointments.
  • Billing & account management — to process payments, manage your subscription, and send invoices.
  • Communications — to send transactional emails (welcome, provisioning updates, billing notices). We do not send marketing emails without your consent.
  • Product improvement — to analyze usage patterns and improve the reliability and quality of our service.
  • Safety & compliance — to detect fraud, enforce our Terms of Service, and comply with legal obligations.

3. Third-Party Services

We rely on the following sub-processors to deliver our service:

  • Retell AI — AI voice agent processing and call handling.
  • Twilio — phone number provisioning and telephony infrastructure.
  • Stripe — payment processing and subscription management.
  • Supabase — database hosting and user authentication (hosted on AWS).
  • Anthropic — AI language model used to generate your agent's system prompt from your business details.
  • Resend — transactional email delivery.
  • Calendly — appointment scheduling and booking management.
  • Google — Google Places API for business review data.
  • PostHog — product analytics.

Each of these providers has their own privacy policy governing their use of data.

4. Data Retention

We retain your account data for as long as your subscription is active. After account termination, we retain data for up to 90 days before deletion, except where we are required by law to retain it longer. Call logs and transcripts are retained for 12 months by default.

5. Data Security

We use industry-standard security measures including TLS encryption in transit, encrypted storage at rest, and row-level security policies on our database. Access to production systems is restricted to authorized personnel only.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).
  • Object to or restrict certain processing activities.
  • Data portability for data you have provided to us.

To exercise any of these rights, contact us at support@myliteai.com. We will respond within 30 days.

7. SMS Messaging

Mylite may send SMS text messages to callers who contact a Mylite-powered business, including missed-call follow-ups and appointment reminders. Message frequency varies based on call activity — typically no more than 2 messages per inbound call event. Message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message. You will receive a confirmation and no further messages will be sent. For help, reply HELP or contact us at support@myliteai.com.

We do not share your phone number with third parties for their marketing purposes. Opt-out requests are honored immediately and permanently.

8. Caller Privacy

Your Mylite AI agent handles calls from your customers. Those callers' phone numbers, names, and spoken information are processed to deliver the service you have contracted with us. You are responsible for ensuring your use of Mylite complies with applicable laws regarding the recording and processing of phone calls, including any required disclosures to callers.

9. Children's Privacy

Our service is intended for business owners and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via an in-app notice at least 14 days before the changes take effect. Continued use of the service after that date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at support@myliteai.com.